IT-Services

AVG Asks Users to Delete User32.dll.

Earlier this week, users of AVGтЂ™s virus scanner accidentally got asked to тЂ˜removeтЂ™ user32.dll, a core system file for the Windows operating system тЂ“ by mistake of course. AVG mistakenly thought that user32.dll contained one of two Trojan horses тЂ“ PSW.Banker4.APSA or Generic9TBN. Users were instructed to delete the file. The action of deleting this file caused systems to go into an endless boot loop, leaving users unable to boot into Windows fully. The solution to the issue was to boot from your retail or OEM supplied operating system disc and either run a repair, or use the recovery console (for the more tech savy). Some users were not so lucky if they didnтЂ™t receive an operating system disk, rather they had the emergency restore feature тЂ“ which in most cases causes the users to lose everything stored on their system after a re-imaging of the hard drive. AVG anti-virus is one of the most popular protection software suites as there is a free version for home use, and it has been around for a very long time with a rather good reputation. However, this is not the first time AVG has had issues with тЂ˜user32.dllтЂ™. Around a year ago, AVG was alerting its users that тЂ˜user32.dllтЂ™ (among other core system files) has тЂ˜changedтЂ™. Nothing serious by all means, but it definitely alerted some users. Some users even removed it out of fear of infection. False positives in the anti-virus world are not uncommon, and they happen from time to time with every protection suite available, free or not. Some packages will flag certain files or processes as potentially dangerous, while others will not see anything out of the ordinary. AVG claims it has fixed the current user32.dll problem and have apologized for the mishap on the AVG User Forums.

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